When you book we will ask you for a credit card / debit card number and expiry date to secure the booking. We will only use this card in the event of a late cancellation. An Invalid Credit Card will cancel your reservation.
Policy for a booking of 1-2 rooms - The hotel will accept your cancellation without penalty up to 48 hours before your arrival. This is defined as being before 2pm (the hotels check-in time) on the day before you are due to stay.
Policy for a booking of 3-5 rooms - The hotel will accept your cancellation without penalty up to 7 days before your arrival. This is defined as being before 2pm (the hotels check-in time) 7 days before you are due to stay.
Policy for a booking of 6-10 rooms - The hotel will accept your cancellation without penalty up to 21 days before your arrival. This is defined as being before 2pm (the hotels check-in time) 21 days before you are due to stay.
In the event you cancel your booking inside the cancellation period we will attempt to fill your room if your room cannot be filled, the hotel will debit your card with the cost of your stay less any nights your room has been filled.
Please take care with our accommodation. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor accidental breakages we will charge and debit your card for the full cost of all other breakages, missing items and for the replacement and/or making good of any damage. We may also make a further charge of £50 if you did not report such an occurrence. Additionally there will be a charge of £100 for heavily soiled bedding, towels, carpets, furnishings and decor. The hotel will also charge in full for any lost room nights resulting from any such damage and incidents mentioned in these conditions.
Excessive noise, unruly and threatening behaviour and the like which causes inconvenience and discomfort to our other guests and/or staff is not acceptable. Such behaviour will result in the offending person/s being asked to vacate their room and leave the hotel premises but will be charged for their booked stay.
The Masters House is completely smoke free. A charge of £50 will be made to any persons who abuse the hotel policy; this charge is for the cleaning of fabrics etc. Anyone who smokes will be asked to leave immediately.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data gathered during the course of this booking may be held on our computer.
Please also note we are unable to accommodate children under the age of twelve.
We look forward to welcoming you to the Master's House.
